Profit and Loss Frequently Asked Questions (FAQ)

Customer Service

  1. Who do I contact if I have a question about my subscription?

Please email info@profit-loss.com or call us on +44 207 377 6383

  1. How do I change the delivery address of my subscription?

Please email info@profit-loss.com with details of current delivery address, new delivery address and the date you would like these changes to become effective.

  1. How to order a back issue?

Please email or call us with details of the issue you would like to order.

  1. I�ve forgotten my login details. What can I do?

Please email info@profit-loss.com with your name, company and address details and we will email your username/password details to you.

  1. Why can�t I login to read Squawkbox stories?

Only Squawkbox, FXN Online and FXN Premier subscribers have full access to Squawkbox stories. If you would like to upgrade your subscription to include Squawkbox, please call us on +44 207 377 6383 or email info@profit-loss.com

If you are a subscriber who normally has access to Squawkbox, it may be that your subscription has expired. Please contact us by phone or email to renew your subscription.

Subscriptions

  1. What is included in my subscription to Profit & Loss?

There are several subscription options available to you. Please visit http://www.profit-loss.com/subscribe/ to see which package best suits your requirements.

  1. What are the current subscription rates?

Prices vary depending on the type of subscription package taken. Please visit http://www.profit-loss.com/subscribe/ for full details.

  1. How can I pay for my subscription?

You may pay with a credit/debit card by faxing, calling us or requesting an invoice to be sent to your company. The invoice will state payment options, including details of cheque and wire transfers.� Please note that Squawkbox subscriptions are subject to 17.5% VAT.� Please note also that American Express payments are subject to a 4% administration charge.�

  1. What will appear on my credit card statement for my subscription?

���� The debit for your subscription will appear as �P&L Services Ltd�.

 

  1. When will my subscription start and finish?

Your subscription will commence from receipt of payment and will expire 12 months from that date.

  1. What is the difference between a �Free Trial� and a �subscription�?

FXN Online & Premier subscribers to Profit & Loss have exclusive and unlimited access to all archives and Squawkbox stories. A free online trial to Profit & Loss Magazine will enable you access to these services for a limited time only.

  1. Will I be reminded before my subscription expires?

A �Subscription Expiry Notice� will be emailed to you one month prior to the expiry date of your subscription.

  1. Will my credit card information be stored by Profit & Loss?

We do not store your full credit card information - the last 4 digits are retained temporarily as a reference only.

  1. How do I apply for a free trial? Can I have more than one free trial?

Please go to http://www.profit-loss.com/subscribe/ to activate your free trial. We offer one free trial per person.

  1. How do I cancel my subscription?

Please call us on +44 20 7377 6383. A small administration charge may be levied.

  1. How do I subscribe to the weekly Squawkbox Headlines service?

Please email info@profit-loss.com or call us on +44 207 377 6383

  1. How do I unsubscribe from the Squawkbox Headlines service?

Please send an email with subject line �SB Unsubscribe� to info@profit-loss.com

  1. Why have I stopped receiving Squawkbox headlines?

Some emails are blocked by company firewalls and spam filters, please check with your IT department. If that is not the case, please contact us and we will confirm we have the right email address for you on our distribution list.

Editorial

  1. Who should I contact if I have a question about editorial in Squawkbox or Profit & Loss?

Please contact our editorial team at editorial@profit-loss.com

  1. Who can I speak to about obtaining or using an article featured in Profit & Loss?

Please contact Michelle Hemstedt at michelle@profit-loss.com

Events

  1. How do I become an exhibitor or a sponsor of a Forex Network event?

Please contact our sales & marketing team at events@profit-loss.com or call+44 20 7377 6324.

  1. How do I register to attend a Forex Network event?

You can register online at http://www.profit-loss.com/events/book/ or by emailing events@profit-loss.com

Advertising

  1. Who do I speak to if I have an advertising enquiry?

Please contact our sales & marketing team at info@profit-loss.com or call +44 20 7377 6324.



For further information about Profit & Loss, Squawkbox and Forex Events, please contact us using the form below.

P&L Services Ltd.
Suite 26
The London Fruit Exchange
Brushfield Street
London E1 6EU

Tel:+44 (20) 7377 6383
Fax:+44 (20) 7426 0727
info@profit-loss.com

P&L Services - USA Office
115 East 57th Street
11th Floor
New York
NY 10022
Tel: (646) 792 2811
Fax:(646) 435 9451